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IVYN AS
EN

Service Sale Conditions

The provider and the customer agree on these conditions for placing orders and receiving the services offered on the website https://ivynasinvyn.info (IVYN AS).

1. Who provides the service

  • Name: IVYN AS
  • Address: c/o ola inge Voll Lunde, Balnesveien 15A, Fetsund
  • E-mail: [email protected]

2. What these conditions cover

These conditions govern the services shown on the website, whether the customer acts as a consumer or as a business. The contract is concluded electronically, as the Electronic Transactions Act 2010 permits, and its terms are recorded in the e-mails sent for the order and its confirmation.

3. Service details and pricing

The website shows the content and format of each service and, where stated, its price. If no price is stated, the provider sends an individual offer. Prices are quoted in the currency displayed on the website or in the offer. The offer or the invoice states whether Goods and Services Tax (GST) applies and whether it is included. If the website displays a plainly erroneous price, the provider informs the customer before confirming the order, and the customer then decides whether to proceed at the correct price.

4. Steps to form a contract

  1. The customer informs the provider of the wish to order a service through the contact form.
  2. Before submitting the form, the customer may correct the entered details; once it is submitted, corrections may be requested by e-mail.
  3. The provider confirms receipt of the order or enquiry by e-mail without delay.
  4. The contract arises when the customer accepts the offer the provider sends by e-mail.

5. Payment and delivery of services

Where a service is ordered under an offer, the offer sets out the method and timing of payment. The provider delivers the service with due care and skill, in line with the website description or the accepted offer, and issues the matching invoice. Should the provider be unable to deliver the service for reasons outside its control, it notifies the customer without delay and agrees a new date with them.

6. Cancelling an order

The Consumer Protection (Fair Trading) Act 2003 protects consumers' rights, and nothing in these conditions restricts them.

  • A customer may cancel a service that has not yet begun, free of charge, by writing to [email protected].
  • Where the service has already begun, the customer may cancel it by paying for the part already delivered and for the costs the provider has actually incurred.
  • The provider returns the sum received, after deducting any part already delivered and the costs actually incurred, using the same method by which it was paid.

7. Handling complaints and disputes

Complaints may be sent by e-mail to [email protected] or by post to the provider's address. The provider acknowledges each complaint and gives a written reply within a reasonable time.

Where the parties cannot resolve a complaint between themselves, a consumer may approach the Consumers Association of Singapore (CASE, www.case.org.sg), which deals with consumer complaints and offers mediation, or bring a claim before the Small Claims Tribunals or the courts of Singapore.

8. Closing provisions

Singapore law governs the contract. Amendments to these conditions do not apply to contracts already concluded. The Data Protection explains how personal data is handled. Date of last revision: 10 November 2026